Ramya Venkatesh

Engineering Manager

13+ years in IT • Bengaluru, India

Engineering manager with a passion for empathy-driven leadership, fostering talent, and building collaborative teams. Experienced in navigating complex situations and aligning personal goals with organizational objectives.

About

Leader with 13+ years of experience in IT. My strength lies in empathy, fostering talent, building collaborative teams, and aligning personal goals with organizational objectives.

I take bold steps when my heart is set on something, and strongly believe unlearning is equally important as learning.

Key Strengths

  • Ability to adapt and deliver, with strong attention to customer needs
  • Exceptional interpersonal skills
  • Navigate complex, high-pressure situations
  • Mentoring team members to become result oriented

Experience

Technology Consultant
GoSports Foundation
Bengaluru
Jan 2025 - Aug 2025
  • Developed an Athlete Management System in a 90-day timeline using Glide, an AI-powered low code platform
  • Collected requirements and guided the team to narrow down on the problem statement from 5 focus areas to one

Read more: Building an app using Glide

Parenting Break
Feb 2023 - Jan 2025
Engineering Manager
Helpshift Technologies Pvt Ltd
Pune
May 2021 - Feb 2023
  • Revamped legacy Help Center. Moved from a rigid framework to a more dynamic one, resulting in reduced load times
  • Innovation with smarter ways of serving FAQs, significantly reducing the number of tickets created
  • Pioneered customer-centric, incremental and phased releases by breaking down projects into logical chunks
  • Tracking SLAs and SLOs for services
  • Growing team by 2x, in charge of campus hiring initiative

Read more: Developer mindset

Backend Engineer
Helpshift Technologies Pvt Ltd
Pune
Jan 2015 - May 2021
  • Implemented and maintained Helpshift chatbots
  • Delivered feature using ElasticSearch to quickly search template replies for agents
  • Known for great documentation and excellent communication with stakeholders

Read more: Benchmarking kafka consumers

QA Engineer
Ness Technologies Pvt Ltd
Bengaluru
Jul 2010 - Dec 2014
  • Sole member to have taken initiative and worked on moving from manual to automated testing
  • Acting lead and point of contact in the absence of Team Lead

Skills

Leadership

  • Communication
  • Project Management
  • Team Building
  • Mentoring

Technical

  • AI Agents
  • Claude APIs
  • Clojure
  • Kafka
  • ElasticSearch
  • Redis
  • ...to begin with

Other Interests

Experiments outside work

  • Ultimate frisbee player - love being active and outdoors
  • Completed capsule course: "Building a sporting nation" with Takshashila Institution

Education

B.E. Computer Science

Dr. Ambedkar Institute of Technology, Bengaluru

August 2006 - April 2010

Contact

LinkedIn: linkedin.com/in/ramya-venkatesh20
Blog: substack.com/@ramyavenkatesh
Github: github.com/RamyaVenkatesh